Frequently Asked Questions

Please, if you can't find the answer to your question here, contact us and we'll promptly respond to your query.

Guarantee

You will get a 100% money back guarantee on all our products. We will either refund your money or replace the goods free of charge.

We have been providing awards, plaques and trophies for over 30 years and are confident that you'll be 100% pleased with the result... that's why we have a no questions asked policy... to ensure you can share our confidence in a job well done!

For the more legal stuff.

We guarantee to beat the quoted price on any identical product offered by our competitors - this applies to products we source from the same importers and on items competitors have imitated from us. 

To do this, we do require a detailed quote to ensure we're comparing apples with apples :) Please be aware of the following and we'll ensure we not only beat their price but do it happily and promise to make your order with us a joy as well!

Things to check:
Set-up fees, colour or customisation options, any additional engraving or proofing fees, credit card fees, delivery charges or admin fees... just to name a few... things that we do not charge for. Materials are the other factor: sometimes photos and descriptions don't tell the true story -  brushed silver plate does not mean stainless steel.

So if you're comparing how we stack up - simply submit our competitor's written quote (email, DOC or PDF) and you'll get the best product for the best price, guaranteed.

This offer does not apply to any awards, plaques or trophies that we are engaged to custom design. We will however design a bespoke solution for your unique presentation within your budget and deadline. Please see our custom design process in this FAQ for more information.

For the more legal stuff.

Ordering & Payment

Please note that the FREE delivery is only available when online orders are paid in full prior to despatch and sent by our standard delivery.

Once confirmed, we will contact you and start proofing all details of your order to ensure everything is correct to proceed. Our friendly team will keep you informed through the whole journey making it a breeze - with tracking details provided upon despatch.

We provide two main options for payment. Pay Now or Pay Later.

Pay Now payments may be made using Paypal, Visa or Mastercard. After confirming your order through the checkout process you will receive immediate payment confirmation and your order commenced.

Pay Later payments allow you to pay via direct credit, cheque, Paypal, Visa or Mastercard after you have confirmed your order.

 

Direct deposit payments can be made to:

Master Engraving
Westpac Queen Street 
BSB: 034004 
A/C: 611883

Payments made to us through Paypal are listed as Master Engraving Company Pty Ltd

FREE shipping is only available on orders when freight is sent through our standard shipping delivery times and where payment is made prior to despatch of goods. 

If you require urgent shipping we will provide you with a quote first. Costs will depend on location and urgency of delivery. Upon your acceptance an invoice from our accounts department will be issued with any additional costs. Your order will be processed after payment confirmation has been received.

Rarely unforseen circumstances arise with material suppliers where production delays may occur beyond estimated production times. Should this occur, we will work closely with you to ensure an acceptable solution can be provided.

Sometimes, out of our control, our emails may have gone to your junk email box or were blocked.
 
Your order has still been received.
 
To check your order status, simply follow these instructions and you will then be able to retrieve your order details and invoice.
 
Click 'Forgot your login details?
Click 'My password'
Enter the email address you used for the order and the code and click 'Submit'.
Another email will be sent to you with instructions to activate your account.
Click 'Forgot your login details?
Click 'My password'
Enter the email address you used for the order and the code and click 'Submit'.
Another email will be sent to you with instructions to activate your account.

You can have access to your order history, including products, artwork and invoices. Which is very handy if you have monthly or annual presentations and want to easily reference what you've ordered before.

You also get access to our proof templates that have the details and dimensions of your award or plaque. This is very useful if you would prefer to have your own graphic designer provide the layout to us.

Delivery

You get FREE delivery on all orders over $500 or a flat $16.50 fee otherwise. FREE delivery is available on orders paid in full prior to despatch and sent by our standard road freight delivery service.

All products are despatched by Hunter Express nationwide or by Couriers Please in the local Brisbane region. We provide a tracking number on despatch for you to monitor during transit.

For tracking, you can access the following sites:

Hunters Express - Track and Trace

Couriers Please - Ezy Trak

We can send to every location in Australia and have provided a schedule of transit times from despatch to your destination. All goods are sent from our Brisbane workshop.

If your location is in a rural area not identified, you can download a complete list of post codes here with all zones for delivery times as illustrated above.

If your delivery is more urgent please contact us to arrange a quote and options.

 

 

Yes, we will always strive to meet your deadlines but will need to consider the best option of delivery depending on your location and delivery time.

To ensure we meet your tight deadline please call us now on 1800 812 691 for a quote on your urgent freight requirements. If your enquiry is out of office hours contact us and we will be in touch with you the morning of the following business day.

We can send through Express Post, Couriers Please, Fastways, TNT or Australian Air Express. Sometimes this is only a small extra fee.

We will need to know your full order quantity, delivery location and 'to your door' deadline to provide a specific quote for your requirements.

Alternatively we can send 'freight on' via your own freight company; simply provide your account number and their contact details with your order.

 

Yes.

If your organisation has security protocols for delivery, please provide contact details of your security or reception personnel, so we can notify you upon despatch.

If you need the goods delivered to a convention centre, hotel or exhibition hall, please provide the name and address of the venue, as well as a contact person that will be on site during business hours to receive your goods.

Artwork

That means for quality artwork, there are no additional costs and however long it takes to ensure your proof is right, that's what we'll do. Also, we do not restrict you to a 'line limit' on your presentation so you can be as concise or extravagant with your words as you like. Your unlimited engraving, unmatched by our competitors, applies to each item of your initial order.

All plaques and awards have free 'inclusive artwork' which means any logo or design that is laser or computer engraved has no additional fee. We do however charge for extra colour options such as vinyl colour, decals, digital or screen printing.

Unlike our competitors, there are:

No set-up fees
No extra proofing fees
No engraving 'line' limits
and No minimum credit card charges!

We require high quality artwork for your order. Preferably clean vector artwork such as AI, CDR, EPS or PDF files. Alternatively high quality images such as 300dpi JPG, BMP or TIF files.

Your marketing department or printer will have these available for you.

Images from web pages are generally too low resolution for us to easily convert into vectors and engraving artwork, so additonal costs will be incurred from this type of artwork.

All our awards, plaques or trophies have their available 'product options' listed under pricing. Prices will automatically update on your selection.

Depending on the product, see the list of all our available colour options.

Colour Vinyl Artwork | Colour Decal Artwork | Colour Printed Artwork

Colour Options

Vinyl Colour:

The most vivid and economical manner to achieve spot colour of your artwork on your awards or plaques.

Most corporate PMS colours can be closely matched with our wide range of sign vinyl colours and applied directly onto your product.

Colour Decals:

With our high resolution digital printers we can provide crisp CMYK decals that can be adhered to your award or plaque.

As a logo, photo or colour graphic artwork, decals are a flexible way to achieve multi-colour and graduated colour for your corporate presentation.

This colour option price is the same regardless of artwork size on this product but only on one surface element of the award or plaque. 

Colour Print:

Our colour printed artwork can be achieved through traditional film and screen printing processes or by high resolution direct to substrate printing.

For all awards and plaques that can be flat printed this can be an ideal way to achieve colour artwork directly.

This colour option price is the same regardless of artwork size on this product but only on one surface element of the award or plaque.

Custom Designs

No, we provide our design services for FREE and feel confident that you will be inspired by our design solution.

All designs however remain the property of ME Trophies unless the order is fulfilled.

A simple guide would be deadline, budget and aesthetics. If you have some graphic designs, photos, ideas or a website we can work from, we will combine our wide range of manufacturing experience and design skills to fashion a unique concept for you.

The more information you can provide the better. Consider all these aspects...

On the cost side: Deadline | Budget | Quantity

The design side: Event Name | Your Logo | Award Type

This will depend on three things:

  1. The design brief and desicion making phase.
  2. The types of materials and manufacturing processes used.
  3. The quantity of awards required and delivery.

After a confirmed design order, simple designs can be made within 10 business days and approximately 20-40 business days for complex or sculptural designs.

Your choice to trust ME Trophies will be rewarded by our enthusiasm and dedication to providing you with a special presentation thoughtfully designed for your event.

From initial concept to final order; we can provide preliminiary sketches, 2D illustrations, 3D renders or pre-production samples.

We know how important your reward and recognition initiatives are so we seek to understand how these awards fit within your human resource ethos or marketing strategy.

With a diverse range of manufacturing process in our workshop, such as laser cutting, fabrication, polishing, linishing, painting, printing, sublimation, sand blasting and of course laser and computer engraving, we can deliver you bespoke results.

You also benefit from our broader network of artists and specialist manufacturers in metal coatings, timber joinery, castings and sculpture.

Australian Made

All our custom designed trophies and exclusive award and plaque series are inspired by Australian culture, sourced locally and made in Australia. Using local artists both in-house and through our network of craftspeople, we can provide you a presentation proudly Australian.

ME Trophies has been a leader in the engraving, trophy and awards market for two generations. We are proud members of local and international associations and have a commitment to high quality, sustainable products and services. 

With all our solid timber products, we source Australian plantation grown timbers to ensure your presentation is eco-friendly. We use native species such as Sydney Bluegum, Blackbutt, Jarrah and Beech just to name a few. 

Our workshop is also powered by Greenpower, utilising local wind and solar energy sources.

ME Trophies logo

ME Trophies is the premium online Trophies, Awards & Plaques provider in Australia. Our website gives you instant quoting, ordering and payment convenience and Australia's most advanced search functionality, making your quest to find the perfect presentation even easier.

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